Privacy Policy
Beyond CeMAP Academy
Last updated: 20 October 2026
1. Who We Are
Beyond CeMAP Academy is a trading name of Innovative Admin Ltd, a company registered in England and Wales.
Company name: Innovative Admin Ltd
Company registration number: 16330650
Registered office: 58 Elm Drive, Stretford, Manchester, England, M32 9AR
Trading name: Beyond CeMAP Academy
Email: [email protected]
Website: https://academy.beyondcemap.com
Innovative Admin Ltd is the data controller responsible for personal information collected and used in connection with Beyond CeMAP Academy.
We are committed to protecting your privacy and handling personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect and process the following information:
Personal information
Full name
Email address
Contact details
Information submitted through enquiry forms or direct communications
Learner account information
Account registration details
Course enrolment details
Learning progress and video completion records
Practical exercise and assessment submissions
Assessment feedback and completion records
Certificate information
Purchase information
Course purchases and transaction records
Payment status and confirmations
Promotional or referral codes used
Refund and cancellation requests
Payments are handled through our payment service providers. We do not normally receive or store your full payment card details.
Technical information
IP address
Browser and device information
Account access and activity information
Website usage information, where collected through our platform or enabled analytics services
We may also receive limited account information from third-party sign-in providers where you choose to use Google, Facebook, LinkedIn or Apple to access your account.
3. How We Use Your Information
We use your personal information to:
Respond to enquiries about our training programmes.
Create and manage learner accounts.
Process course purchases and enrolments.
Provide access to purchased training materials.
Monitor course participation and learning progress.
Review practical exercises and final assessments.
Provide assessment feedback and completion certificates.
Deliver learner support and respond to questions.
Communicate important course information and updates.
Manage permitted referrals and related business administration.
Maintain platform security and prevent misuse.
Meet our legal, accounting and tax obligations.
Improve our services and learner experience.
We may also contact you about future courses, training opportunities or promotional offers where we have a lawful basis to do so.
You can opt out of marketing communications at any time.
4. Our Legal Basis for Using Your Information
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we rely on:
Contractual necessity
To register learners, process enrolments, deliver purchased training, review assessments and provide learner support.
Legal obligations
To comply with applicable financial, tax, accounting and other legal requirements.
Legitimate interests
To respond to relevant business enquiries, operate and improve our services, maintain security and prevent misuse, where those interests are not overridden by individual rights.
Consent
Where required, including certain marketing communications and non-essential cookies or similar technologies.
Where processing is based on consent, you may withdraw that consent at any time.
5. Our Learning Platform and Practice CRM
Beyond CeMAP Academy delivers training through an online learning platform, including video lessons, downloadable resources, practical exercises and assessments.
Learners may also be given access to a dedicated practice CRM to complete fictional mortgage case studies.
The practice CRM is for training purposes only.
Learners must not upload real mortgage client information, genuine customer financial documents, confidential employer records or other personal information belonging to actual clients.
Information submitted through the learning platform and practice CRM may be used to monitor progress, review practical work and assess completion of the programme.
Access to these systems is managed through individual learner accounts.
6. Sharing Your Information
We may share relevant personal information with trusted third-party service providers where necessary to operate Beyond CeMAP Academy.
These may include:
Thinkific, which provides our online learning platform.
Payment processing providers used to handle transactions.
Providers hosting or supporting our practice CRM.
Email, communication and business administration providers.
Technical support and website service providers.
Professional advisers, accountants or regulatory authorities where necessary.
We only share personal information where there is an appropriate reason to do so.
Where required, we put appropriate data protection arrangements in place with providers handling information on our behalf.
We do not sell learners' personal information.
7. International Data Transfers
Some of our technology and service providers may process personal information outside the United Kingdom.
Where a transfer is subject to UK international data transfer rules, we will use an applicable adequacy arrangement or another appropriate legal safeguard.
You may contact us for further information about relevant international data transfer arrangements.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Our general retention periods are:
General enquiries
Enquiry records that do not result in enrolment will normally be retained for up to 12 months after the last meaningful contact.
Learner information and assessment records
Learner progress records, practical submissions, assessment feedback and certificate records will normally be retained for two years after course access ends.
Financial and transaction records
Relevant purchase, accounting and transaction records will normally be retained for six years, or longer where applicable law requires.
Marketing information
Marketing contact information will be retained while we have a valid reason and lawful basis to use it, subject to periodic review. You may unsubscribe from promotional communications at any time.
Information may be retained longer where reasonably necessary to meet legal obligations, resolve disputes or establish, exercise or defend legal claims.
When information is no longer required, we will take appropriate steps to securely delete or anonymise it.
9. Protecting Your Information
We take reasonable technical and organisational measures to safeguard personal information against unauthorised access, loss, alteration or disclosure.
These measures include appropriate access controls, account security procedures and the use of established service providers.
Learners are responsible for keeping their account login details secure and must not share their accounts with others.
If you believe your learner account has been compromised, please contact us promptly.
Although we take reasonable security precautions, no internet-based service can guarantee complete security.
10. Your Data Protection Rights
Depending on the circumstances, you may have the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information.
Request restriction of certain processing activities.
Object to processing based on legitimate interests.
Request the transfer of certain information to another organisation.
Withdraw consent where consent is our lawful basis.
You also have an unconditional right to object to the use of your personal information for direct marketing.
Some rights are subject to legal conditions and exceptions.
To exercise your rights, email [email protected].
We will respond in accordance with applicable data protection requirements.
11. Cookies and Website Technologies
Our website and learning platform may use cookies or similar technologies for essential functions, including account access, security and website operation.
Other technologies, such as analytics or marketing cookies, may be used where enabled.
Where legally required, we will obtain your consent before using non-essential cookies or similar technologies.
Further information about cookies and available choices will be provided through our website's cookie information and any applicable consent controls.
12. Marketing Communications
We may send information about future courses, educational resources, academy developments or promotional offers where permitted by law.
Marketing communications are separate from essential messages relating to your purchase, enrolment, course access or assessment.
You can unsubscribe from marketing communications using the unsubscribe option where provided or by emailing [email protected].
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology providers or legal obligations.
The latest version will be made available on our website, together with its revision date.
Where material changes affect how personal information is processed, we will take appropriate steps to notify affected individuals.
14. Contact Us
For questions about this Privacy Policy or how your personal information is handled, please contact:
Innovative Admin Ltd
Trading as Beyond CeMAP Academy
58 Elm Drive
Stretford
Manchester
M32 9AR
Email: [email protected]
Website: https://academy.beyondcemap.com
15. Complaints
If you have concerns about how we handle your personal information, please contact us so that we can investigate.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Website: https://ico.org.uk
Telephone: 0303 123 1113